We issue invoices via Xero, offering payment options through PayPal or bank transfer. Projects operate on either a full payment or a 70/30 payment split. The full handover package will be provided once the final payment is received.
Payments can be made through Stripe or Bank Transfer.
All payments made to Apex Explainer Videos are final and non-refundable. Once payment is received, production resources, contractor bookings, and labor are committed to the project. This applies to all packages and all stages of production, including projects that are paused, delayed, expired, or abandoned due to client inaction or lack of response. Client-side delays, changes in business circumstances, or a change of mind do not entitle the client to a refund of any amount paid.
Approval of any project stage (script, voice over, storyboard, or animation) constitutes acceptance of that stage. Approved stages are deemed delivered and are not eligible for refund or credit under any circumstances.
The total project timeline is estimated with a "reasonable" response time from the client for deliverables. The client is given two working days to respond to each round of work submission. Responses longer than two days will negatively affect the project timeline. The client may take more time to respond, but Apex Explainer Videos will not be responsible for project delays resulting from this.
If Apex Explainer Videos does not receive a response or a reason for no feedback within 10 working days, the project will automatically be paused and removed from our production line. No reminder or notice from Apex Explainer Videos is required before a project is paused. It is solely the client's responsibility to monitor project communications and to restart a paused project. Time spent paused counts toward the Contract Expiration period. Paused projects are not eligible for any refund.
If a project has been paused for more than 10 working days, Apex Explainer Videos reserves the right to enforce a reactivation fee of $200 USD to cover any costs of re-starting the project.
Once the project fee is paid in full, any elements such as sound effects, music, animation, script, voice over, trademarks, or other artwork provided by the client become the client's property. Prior to full payment, all intellectual property including designs, storyboards, scripts, animations, sound effects, voice overs, trademarks, or other artwork files remain the property of Apex Explainer Videos.
Due to licensing rules, Apex Explainer Videos cannot provide source files for any video containing stock footage. Clients are legally allowed to share their video worldwide, but Apex Explainer Videos must retain control of the source files.
Digital rights will be protected through a "DRAFT" watermark on all video content until the final payment is received.
All communication between the client and Apex Explainer Videos will be through phone calls, email, or Skype.
Apex Explainer Videos has outlined the project scope in this document, including revisions, timeline, project stages, and specific deliverables. The client agrees to cooperate to keep the production within the proposed scope. Extra work requests can be made via email, and Apex Explainer Videos will reply with estimated costs and request approval of the additional work by email.
Videos extending beyond the purchased length will incur additional charges at a pro rata rate per each additional second. Apex Explainer Videos will produce scripts to fit the purchased video length, but if the client wishes to extend the script, additional fees will apply.
Apex Explainer Videos offers two revisions at each stage for the Whiteboard and Explainer Video package. Additional revisions will incur fees: $150 for the voiceover, $150 for the storyboard, and $250 for animations.
For the Premium Package, unlimited revisions are offered at each stage, subject to reasonable use. If the client is being unreasonable with demands, Apex Explainer Videos reserves the right to terminate the contract at any stage of production. In the event of termination, all work completed to date will be delivered to the client in its current state, and no refund will be issued.
Changes to an approved stage later in a project will result in additional fees. Any changes to a previous stage will lead to repeated work, resulting in increased labor costs. These costs will be finalized with the client before proceeding.
Apex Explainer Videos works with third-party contractors for voice-overs. Revisions for specific sentences and words are allowed, but full re-records due to indecisiveness over tonality will incur an additional fee. This fee will not be enforced if the voice-over noticeably differs from the audition.
A rush-fee applies to custom projects with deadlines under 4 weeks from initial payment or template projects with deadlines under 2 weeks. This fee covers additional labor hours as we work through weekends to meet the timeline. Clients must be available for phone calls and able to provide feedback within 24 hours. Rush fees are 30% of the Video Package pricing (excluding additions made post-sale).
To simplify communication, please appoint one point of contact from your organization.
Apex Explainer Videos reserves the right to display your video in our portfolio and marketing materials. This helps showcase our previous work and provides your business with additional exposure.
This agreement becomes effective only upon receipt of payment by Apex Explainer Videos.
If a client purchases a video(s) but does not proceed with the project for more than 365 days, the contract will expire. All payments made remain non-refundable upon expiration. The client must pay the current pricing to continue. If the current price is the same as the original purchase amount, the client will only need to pay $350 to re-activate the project.
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